Nonetheless, soon after reviewing the agreement, I observed it didn’t reflect the savings or program specifics talked about, like the 500GB of knowledge and extra reductions for pre-approved payments.

Individuals brokers Doing work versus Telus benefits, in lieu of maintaining the previous faithful customers they make them go away to search for other supplier

However, the ideal just happened. Just after speaking with Telus organization, I wasn't pleased with the system supplied and questioned to be tranferred to your LOYALTY dept. She modified the price of the data system but increased the price of the cellphone for a net of -$one. WHAT A JOKE!!!

00 a lot more per month.  While my deal suggests promo price tag is for 2 a long time my Monthly bill states it really is a single calendar year.  Just after investing an afternoon nowadays wanting to get assistance, following the third person I spoke they reported they can consider it and simply call me  back.  I did not receive a contact back again with responses.  This is completely unacceptable.  I regret signing up with Telus and will convey to everyone I am aware to never ever register with them.  Away from curiosity I identified as Shaw and immediately experienced the decision answered and the individual I spoke with was obvious and articulate.  Feeling trapped in a very agreement and in the mercy of a large method which includes no help for its customers.

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I am requesting a clear breakdown of my contract, which include all applicable bargains, and a fair resolution to the problems I’ve expert. On top of that, I check with that someone review the decision recordings to grasp the poor treatment method I been given from different agents.

Payment impacting improvements will require a mobile phone contact but in advance of accomplishing that, Have you ever experimented with the payment arrangement alternatives on the internet?

once the agent assessment my account he said I am unable to offer you a deal or credits such as Telus customer service you have now with your exiting account, so i just gave up and hangup the phone.

I have not been so annoyed with a company.  It is actually extremely hard to acquire answers from Telus.  My Monthly bill has long been adjusted various times because signing up with them a calendar year back following a promoter arrived to our door and drew us in with engaging delivers.  She even said Telus would purchase Shaw's deal penalty to maneuver us more than.  I regret each next of moving.  It will require up almost all of the afternoon to speak with another person at Telus.  Keep situations estimate one hour only to generally be forwarded to someone and placed on maintain for an additional hour.  My deal agreement displays what my Monthly bill needs to be However they arbitrarily alter my Invoice to one hundred.

so i called the customer server (Jane) to solve The difficulty just after detailing your situation and what It really is happen, The agent just aspect with her partner and he or she lied in regards to the credits and reductions they removed from my account as a loyal customer with Telus and he or she said the credits expired and no more offered, she think I am Silly, In the event the low cost has expired i ought to see the expiration day on my bill like i see on residence service Invoice.

I'm looking for the phone number to contact to talk to some consultant and questioning should they are available in the weekend. I want to make payment preparations and attempted to on chat, even so they advised me I must call. 

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I've manufactured various mobile phone phone calls, I have clicked on "Alternatively, it is possible to Get hold of our TELUS Management Crew here".  done the shape, without having reaction, and accomplished An additional form on MyTelus and in addition go no reaction.

Hello Absolutely everyone, I need to Get hold of customer service in regards to modifying a payment arrangement. I wanted to know if there is an e mail or other approach to Get in touch with them simply because I'm Doing work, and many occasions I seek to get in touch with And do not get to talk to somebody prior to I must cling up.

This is a substantial waste of time and only generates an exceptionally discouraged customer before they get to speak for the CSR and now the CSR has to handle an by now stressed for their limit customer.